Work-From-Home Job: Customer Support Rep at Lead Simple


1/1/20242 min read

Are you looking for a work-from-home job with a good salary and benefits?

If so, you should check out the Customer Support Rep position at Lead Simple.

Lead Simple is a CRM company that provides software for property managers and real estate professionals. They are currently hiring for a Customer Support Rep who will be responsible for tracking and surfacing customer requests and feedback, evaluating client tickets, and providing email-based support.

What the job entails

  • Track and surface customer requests and feedback

  • Evaluate client tickets and delegate to applicable team

  • Provide email-based support

  • Maintain a high degree of customer satisfaction

  • Recommend service and product enhancements

  • Maintain educational resources

  • Facilitate video and phone calls with clients

  • Participate in weekly team meetings

  • Maintain certain metrics, such as CSAT, response time, and ticket rating goals

  • Develop skills necessary to manage future client implementation projects

  • Consult with customers and build custom solutions based on their needs


  • Ability to embrace learning new technology

  • Excellent communication skills

  • Proactive and solution-oriented

  • Positive attitude

  • Ability to supply your own internet and smartphone

  • B2B software service experience preferred, but not required

Location requirements

  • Lead Simple hires worldwide, but they are currently looking for candidates in the Americas, Africa, and Western Europe.

Salary and benefits

  • Lead Simple pays their Customer Support Reps around $54,000 per year.

  • They also offer benefits such as company holidays, paid time off, healthcare allowance, vacation allowance, and a fun and outgoing work environment.

How to apply

Overall, the Customer Support Rep position at Lead Simple is a great opportunity for anyone looking for a work-from-home job with a good salary and benefits.

If you have the qualifications and are interested in working for a CRM company, I encourage you to apply.

IMPORTANT: Should the position be unavailable, you have missed the opportunity.

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