Work-From-Home Job: Customer Support Rep at Lead Simple
NO EXPERIENCE
Are you looking for a work-from-home job with a good salary and benefits?
If so, you should check out the Customer Support Rep position at Lead Simple.
Lead Simple is a CRM company that provides software for property managers and real estate professionals. They are currently hiring for a Customer Support Rep who will be responsible for tracking and surfacing customer requests and feedback, evaluating client tickets, and providing email-based support.
What the job entails
Track and surface customer requests and feedback
Evaluate client tickets and delegate to applicable team
Provide email-based support
Maintain a high degree of customer satisfaction
Recommend service and product enhancements
Maintain educational resources
Facilitate video and phone calls with clients
Participate in weekly team meetings
Maintain certain metrics, such as CSAT, response time, and ticket rating goals
Develop skills necessary to manage future client implementation projects
Consult with customers and build custom solutions based on their needs
Qualifications
Ability to embrace learning new technology
Excellent communication skills
Proactive and solution-oriented
Positive attitude
Ability to supply your own internet and smartphone
B2B software service experience preferred, but not required
Location requirements
Lead Simple hires worldwide, but they are currently looking for candidates in the Americas, Africa, and Western Europe.
Salary and benefits
Lead Simple pays their Customer Support Reps around $54,000 per year.
They also offer benefits such as company holidays, paid time off, healthcare allowance, vacation allowance, and a fun and outgoing work environment.
How to apply
Go to this link.
Overall, the Customer Support Rep position at Lead Simple is a great opportunity for anyone looking for a work-from-home job with a good salary and benefits.
If you have the qualifications and are interested in working for a CRM company, I encourage you to apply.